The best way to initiate contact with Software AG Support is to make the right connection from the start. Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.
If you are unable to login or need to speak to Global Support, select your location in our directory to determine the best way to contact us.
On Saturday, May 25th 10 AM – 12 PM CEST, the Support Phone System will be unavailable. If you need to open a new Crisis ticket, call our direct line at +1 303 470 2023. For all other inquiries, or to update an existing ticket, please utilize eService through Empower.
For ARIS inquiries, please contact firstname.lastname@example.org or call +800 ARIS HELP. Note: this is a Universal International Freephone Number – please replace the + (plus) symbol with your country’s international exit code, for example "011" in the United States.
|Find the Global Support Center nearest you. Here you will find the address, phone number(s) and email address of each Center.|
Online Support Services
Support Phone System
|The Support Phone System features a straightforward and simple voice menu, which will connect you to a qualified support consultant as quickly as possible.|
How to use our Phone System.
|Stay informed about Global Support Holidays for better planning of your maintenance.|