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On Thursday, April 11th 2013 from 8:00 PM – 1:00 AM JST / 1:00 PM – 6:00 PM CET, the Support Phone System will be unavailable for Japanese Support numbers. If you need to open a new Crisis ticket, call our direct line at +1 877 886 3204. For all other inquiries, or to update an existing ticket, please utilize eService through Empower.

For ARIS inquiries, please contact arissupport@softwareag.com or call +800 ARIS HELP. Note: this is a Universal International Freephone Number – please replace the + (plus) symbol with your country’s international exit code, for example "011" in the United States.

Software AG is pleased to offer Premium Support Services.  For details please send us an email.