General Support Information
Software AG's Product Support Portal Empower is the starting point for all Product Support related information and questions.
Make the most of our platforms by searching our Knowledge Base for best practices, solutions and more. Or report product-related questions or issues via the Incident Management Portal.
For an introduction to the Global Support organization and processes you can review the "Overview Global Support Organization” on-boarding presentation.
For an introduction to the Contact Management process you can review the "Contact Management Guide” presentation.
Global Support Services
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Overview of Global Support Service Offerings |
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Standard Enterprise Active Enterprise Premium Support Services Escalation Management |
Product Lifecycle & Maintenance
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This section contains information about product lifecycle policies |
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Browse Lifecycle Policies |
Help and Frequently Asked Questions
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Answers to Frequently Asked Questions, Browser Requirements, Empower Technical Information and more! |
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Help and FAQs |
Diagnostic Information
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To facilitate the transmission of diagnostic data and to reduce queries on how to send data to Software AG Support, please use the formats and services that best suit your needs. |
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How to submit Diagnostic Info |