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General Support Information

Empower, Software AG's web-based Product Support System is designed to proactively assist customers by providing timely information and problem solutions. Empower offers many different guides to ensure you are well-equipped with the tools you need when you need to use Global Support.


Global Support Services

Overview of Global Support Service Offerings

Enterprise Active

Enterprise Premium


Escalation Management


Product Lifecycle & Maintenance

This section contains information about product lifecycle policies

Browse Lifecycle Policies


Help and Frequently Asked Questions

Answers to Frequently Asked Questions, Browser Requirements, Empower Technical Information and more!

Help and FAQs


Diagnostic Information

To facilitate the transmission of diagnostic data and to reduce queries on how to send data to Software AG Support, please use the formats and services that best suit your needs.

How to submit Diagnostic Info