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July 16, 2019

New Global Support Phone System

We are pleased to introduce our new Global Support Phone System, which provides an enhanced interaction with our Support organization.

• For a new Incident, you can now enter your customer number to streamline Incident creation by phone. You can obtain your customer number in Empower eService.
• For an existing Incident, you can enter your Incident number for direct access to the Incident owner.

Our Support Phone numbers have changed. Please refer to the Support Phone Directory for the new numbers.

June 28, 2019

Software AG Turns 50!

We've reached an amazing milestone: 50 years of Innovation. On May 30th we turned 50. There are celebrations
around the globe!

Learn more...

May 16, 2019

Advancing your customer journey

Adobe and Software AG partner to deliver personalized, real-time customer experiences at scale

Read more...

April 18, 2019

April 2019 Product Release

Software AG releases new product versions twice a year: in April and October.

In April most of the products have an Innovation Release. This type of release is intended for customers who want to get their hands on new features and capabilities as quickly as possible. However, it is not intended for long-term production use, as we only provide fixes for the first 6 months, and support for the first 12 months. Customers who adopt this release will be required to migrate to the next standard release within 12 months.

webMethods, Terracotta, Universal Messaging, Zementis, Mashzone NextGen and some Adabas & Natural products are included in the Innovation Release. For most ARIS, Apama, Alfabet, Trendminer and some Adabas & Natural products, this is a Standard Release with a normal support cycle.

To learn more about the Innovation Release read this FAQ (requires login).

Learn more...

March 22, 2019

ARIS 10 SR8 Release

The key to successful business transformation initiatives is a clear focus on the organization’s operations and a continuous optimization towards excellence. With the newest ARIS10 SR8 service release, we provide many new features with one common goal: to help you making change happen!

Learn more...

April 12, 2018

Change in Call Routing for LATAM Region

Effective 22nd March 2018, in order to better support our LATAM customers, Global Support calls from the LATAM region will be directly routed to our major support centers in the US and Spain.

October 16, 2018

Meltdown and Spectre Security Update for Software AG Cloud

Meltdown and Spectre Security Update for Software AG Cloud:
 

  •     Alfabet Cloud
  •     ARIS Cloud
  •     webMethods API Cloud
  •     webMethods Integration Cloud
  •     webMethods AgileApps Cloud

 
This note is to inform you that we have upgraded your environment with the relevant patches and firmware updates of operating systems per the advice and recommendation of the respective vendors. 
Our tests conducted with upgraded environments for Software AG Cloud have not revealed any adverse effects to the performance and operational stability.
 
Refer to the Meltdown and Spectre  Software AG Security Advisory for further details in regards to Software AG products and to the AWS Website for details on security updates of the IaaS Infrastructure.

January 12, 2018

Meltdown and Spectre Security Advisory

Severe Meltdown and Spectre Security Advisory. The advisory describes the two vulnerabilities, Meltdown and Spectre, recently discovered in most processors.

View advisory...

November 30, 2017

BS2000 Time Overflow Issue

Software AG products on BS2000 are affected by the BS2000 C/C++ time overflow problem which can occur after January 19, 2018.

Learn more...

November 13, 2017

LongJump and AgileApps System Migration

Official Notice of LongJump and AgileApps System Migration

We will be upgrading our hosting capabilities by moving the LongJump and AgileApps platform from Rackspace to Amazon AWS (US). 

During the migration you won’t be able to access LongJump and AgileApps applications.

Please see the below FAQ for additional information.

The system will be unavailable during these hours:
- Start time: Friday, Nov 17th 2017 7:30 PM Pacific Standard Time (UTC-8)
- End time: Sunday, Nov 19th 2017 11:00 PM Pacific Standard Time (UTC-8)

FAQ
Why are we migrating to AWS?
LongJump and AgileApps have been hosted on Rackspace since LongJump was launched in 2007. During the last 10 years hosting technology has advanced tremendously and we want to improve our ability to offer reliable cloud services.  The security and governance services are also much more extensive with AWS technology.

What impact will this have to my applications?
We’ve tested this migration and don’t expect there to be any impact to your applications.

How do I access LongJump or AgileApps after the migration?
After the migration, use the same login URL you’ve used previously.

If I encounter an issue, how should I report it?
If you encounter an issue, please raise a support case or open a Support Incident on Empower. If you are not the primary contact for your tenant, please let your System Administrators know so that they can raise a Support Incident on Empower.

November 02, 2017

Redesigned Documentation Portal


Software AG’s product documentation portal has been redesigned to give you an improved user experience of finding, reading and downloading the information you need.
 
The new portal will be available in Empower on October 5, 2017 at around 19:00 CEST and will replace the current documentation site.

View Tutorial

We hope you like the new portal and welcome your feedback.

August 16, 2017

2017 Software AG Innovation Tour!

You’re invited to join us in Chicago, IL., or Washington, D.C. to learn what other leading organizations and agencies are doing to advance their digital transformation initiatives and citizen engagement. With futuristic keynotes, educational test drives, and breakout sessions on mission critical topics in tech, you'll be able to take home best practices to incorporate into your strategic business plans.You’re invited to join us in Chicago, Ill., or Washington, D.C. to learn what other leading organizations and agencies are doing to advance their digital transformation initiatives and citizen engagement. With futuristic keynotes, educational test drives, and breakout sessions on mission critical topics in tech, you'll be able to take home best practices to incorporate into your strategic business plans.

Learn more and register...

June 30, 2017

Cloud Privacy Policy Updated

Software AG has an updated cloud privacy policy effective June 28, 2017. There are no material changes to our collection or use of personal information.

Learn more...

May 18, 2017

Information about the WannaCry attack


To the best of our knowledge, Software AG has not experienced any cyberattacks through WannaCry. The company is working continuously on keeping its systems as up-to-date as possible, performing recurrent backups of relevant data and monitoring incoming data for possible malware. Furthermore, we are regularly improving security mechanisms and enhancing our employees’ security awareness. To this end, Software AG has installed a central IT security committee with representatives from all key areas within the company.

March 27, 2017

Important changes in ARIS to SAP Solution Manager 7.2 Interface

With its new release, SAP will offer with Solution Manager 7.2 SP 3 an open API for data exchange. Securing classical ARIS for SAP® Solutions capabilities and leveraging new ones, ARIS will be the first to support this API. Software AG plans to deliver a dedicated service release directly after SAP releases so that you can profit from a smooth transition.
Be advised that this may affect your timeline and upgrade plans.


Learn more...

August 12, 2016

Innovation World Presents: Digital Business Days


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October 3 & 4, The W New York


August 12, 2016

Webinar: Modernize Your Legacy Environment

Modernize Legacy Environment

Learn more & register...

July 26, 2016

Webinar: Adabas & Natural Roadmap

Adabas & Natural Roadmap

Learn more & register...

June 30, 2016

Webinar: Hybrid Integration for Digital Government

Tuesday | July 26, 2016 | 11am PT, 2pm ET

Learn more & register...

May 27, 2016

Innovation World Tour - Digital Business Days 2016


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May 20, 2016

The Top 5 IT Modernization Capabilities You Need to Have

Announcement - TopITModernizationCapabilities

Thursday | May 26, 2016 | 11am PT / 2pm ET

IT Modernization is a broad topic encompassing everything from infrastructure to legacy systems. In order to put perspective into this topic, it is helpful to both categorize and highlight areas of focus for public sector IT organizations, both enterprise-wide and departmental.

We will discuss 'degrees of freedom' as well as 'degrees of service' and what that means to IT organizations. For instance, are you monitoring sensitive data and who is accessing it across the enterprise? What else can you do to provide citizens with self-service opportunities? What options exist to increase the sharing of applications and data? 

This webinar will highlight five recommended areas of focus which includes:
• Reuse of Services - Improving Access to Services and Data
• Information Sharing
• Building and Managing Self-Service Applications
• Streaming Analytics
• Effectively Using Big Data

Register Now...


May 11, 2016

MashZone NextGen Now Available!

We are pleased to announce the general availability of MashZone NextGen Business Analytics.

MashZone NextGen is based on Presto and is a replacement for Software AG's original MashZone product.

This release is version 9.10 and builds on top of the features in Presto 9.9.

Learn More...


January 25, 2016

New Simple Upload Form for Submitting Diagnostic Info

We are happy to provide you a new simple upload form on Empower for quickly submitting diagnostic info for your Support Incidents. You can now submit larger files of up to 100 MB directly to your Support Incidents without having to use FTP options. Simply select one of your company's open Incidents, select a file, and hit "Upload File to Incident". That’s it!

Simple Upload Form

General guidelines:

  • Files up to 10 MB can continue to be submitted via eService or email
  • Files up to 100 MB can now be uploaded via the new upload form
  • Files >100 MB can continue to be submitted via FTP, SFTP / FTPS

Try the New Upload Form...

December 07, 2015

Termination of partnership between FICO® and Software AG

FICO and Software AG have decided to terminate their partnership effective March 2016.

Learn More...

April 18, 2015

New Premier Support Services

Check out our new level of Maintenance and Support Services.

Learn More…

March 18, 2015

Java 8 Support for webMethods 9.7

webMethods 9.7 products have now been certified with Java 8. For Java 8 support you have to install the Software AG Java Package 1.8.0.1 and corresponding product fixes using Software AG Update Manager. For details on install instructions and dependent fixes, please refer to Software AG Java Package 1.8.0.1 readme.
The webMethods 9.7 System Requirements document has also been updated.

January 12, 2018

Poodle SSL Advisory

Important Poodle security advisory for Software AG products. Contact Global Support for fixes and guidance on how to mitigate this issue.

View advisory…

November 05, 2014

New Brainstorm Launched

Software AG is pleased to announce the launch of the new Brainstorm. This portal allows Software AG customers and partners to log Feature Requests for Software AG products and share valuable feedback on Feature Requests submitted by others. The Brainstorm portal can be accessed via the Products & Documentation -> Feature Requests in Brainstorm section of Empower.

Some of the new features included in the new Brainstorm portal, built on the AgileApps Live platform, include:

  • Ability to Like a Feature Request and watch Feature Requests you are interested in
  • Reports such as My Feature Requests and My Watched Feature Requests are visible at a glance
  • Ability to add attachments to a Feature Request
  • Full-text search of Feature Requests
  • Easier tracking of a Feature Request status through notifications
  • Out-of-the-box reports for Most Popular and Most Recent Feature Requests
Learn more about the new Brainstorm
April 14, 2014

Referred here from documentation.softwareag.com?

Change of Access to Software AG's Product Documentation as of April 14, 2014

With the goal of consolidating Software AG's product documentation in a single secure and centralized location, we have integrated the public documentation from http://documentation.softwareag.com into the Software AG Customer Portal Empower.

To ensure you are able to access the documentation in its new location: 

  • If you are a Software AG customer or partner with current Empower credentials, no action is required as documentation access via Empower is unchanged. Links and bookmarks to http://documentation.softwareag.com will remain valid.
  • If you are an existing TECHcommunity user, you can access the documentation via the Communities menu.
  • If you do not have a TECHcommunity profile, you can register at http://techcommunity.softwareag.com, specifying documentation as an area of interest. You will be asked for some details (name, company, reason for your interest in our documentation), and will be able to access the documentation when your request has been approved.

Please email documentation@softwareag.com if you have any questions or concerns.

March 24, 2017

Heartbleed Advisory

Important Heartbleed security advisory for Software AG products

View advisory...

February 27, 2014

webMethods 8.2 reaches End-Of-Maintenance on June 30th

Contact us at premiumsupport@softwareag.com if you need information about extending your 8.2 maintenance window.

January 23, 2014

Software AG International User Groups Conferences 2014

19 May - 23 May, 2014 - Dresden, Germany

Register now...

January 14, 2014

Software AG TechEd User Conference


Software AG TechEd User Conference 2014

January 02, 2014

Planning or actively moving to a new release of webMethods?

Watch the recording of Jonathan Heywood’s recent webinar "Making a webMethods Upgrade"

Learn more...

November 26, 2013

ARIS 9.5 and webMethods 9.5 are now generally available!

These releases provide many new capabilities to address the challenges and opportunities of adopting the forces of Cloud, Mobile, Social and Big Data.

Learn more...

June 17, 2013

ActiveTransfer - Managed File Transfer (MFT) solution available now

Add sophisticated file-oriented integration to your existing infrastructure with ActiveTransfer, available now. ANY FILE, ANY SIZE, ALWAYS DELIVERED ON TIME.

Find out more...

April 17, 2013

Adabas Achieves New Mainframe Speed Record

Software AG has announced that its Adabas transactional database management system has achieved a record-high performance milestone in a benchmark test with assistance from IBM®. Running under IBM’s z/OS operating system, Adabas attained incredible transaction speeds of more than 1 million commands per second—a record speed on a commercial mainframe system.

Read more...

April 16, 2013

Subscribe to Empower News & Announcements

We've created a new "Empower News & Announcements" TECHcommunity forum to enable you to subscribe to Empower updates. 

To subscribe, sign in to the Software AG TECHcommunity Discussion Forums with your Software AG VIP Pass credentials, or register for them (it's free)! Then, go to the Digests / New subscriptions page, check "Empower News & Announcements" in the "Send digests for these forums" area, and click the "Make Digest Changes" button.

View the Forum & Subscribe Today

April 06, 2013

IMPORTANT NOTICE for webMethods 7.1 and 8.0 Customers

These releases are at End of Maintenance as of January 1, 2013. Do you need to continue full Maintenance & Support for either of these versions?

Extend Maintenance & Support...

March 24, 2017

New Empower Knowledge Center Subscriptions

We've improved Empower Knowledge Center subscriptions and notifications. Enhancements include:

• New, simplified subscription interface
• New Knowledge Center notifications that include article details
• HTML and plain-text email options 

Subscribe to the Knowledge Center or Manage Your Knowledge Center Subscriptions...

August 27, 2012

Announcing Jay Johnson as President and CEO of Software AG North America

The new appointment furthers Software AG's U.S. expansion

More information...

April 06, 2013

New Secure FTP Option for Sending Diagnostic Info

Secure FTP servers are now available for securely sending diagnostic information to Software AG Global Support. They utilize FTP over explicit TLS (also known as FTPES). FTPES is a protocol that is based entirely on the FTP standard, but makes use of TLS to add a layer of security. Visit our Diagnostic Info page to see how to send files to Software AG.