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Monday, May 13, 2024

New Incident Management Portal for webMethods, StreamSets, EntireX, and ApplinX

Dear Customer,

We are pleased to announce that we have successfully concluded on the announced maintenance window in an effort to separate our Incident Management Portals (IMP) into two distinct instances to ensure our customers have a more streamlined service and to better serve our product groups:

Both systems are now fully operational. Empower has been updated and now shows hyperlinks to both IMPs. Please feel free to update your browser bookmarks accordingly.

We greatly appreciate your patience during this maintenance. We are committed to enhance your support experience. For any questions or further assistance, please contact us at empower@softwareag.com.


Kind regards,
Software AG Global Support
Tuesday, May 7, 2024

Important Update and Scheduled Maintenance for Incident Management Portal

Dear Customer,

This is to inform you of an important update to the Software AG Incident Management Portal (IMP), the system you use to manage support incidents with SAG. Also we are sharing with you the maintenance schedule to implement these changes.

Scheduled Maintenance Window and impact during Maintenance:
Please note, that the Software AG Incident Management Portal will be undergoing a scheduled maintenance and will not be accessible during the weekend of May 10th from 6pm UTC (2pm EDT/11:30pm IST) to May 13th, 6am UTC (2:00am EDT/11:30am IST). During this period, you will be unable to report new or view existing support incidents via the Software AG Incident Management Portal. This maintenance update will introduce new changes to the Incident Management Portal.

What you can do during IMP maintenance
Should you need to report a new issue or require updates on existing support incidents during the maintenance window, please contact us via phone.

New changes to the Incident Management Portal
Upon completion of the maintenance, starting on May 13th Software AG will have two distinct Incident Management Portals. This change is to ensure our customers have a more streamlined service and to better serve our product groups:
  • Incident Management Portal 1:
    For A&N, ARIS, Alfabet, and IoT products. Accessible at the existing URL: https://getsupport.softwareag.com

  • Incident Management Portal 2:
    For webMethods, StreamSets, EntireX, and ApplinX products. A new URL will be shared with you in case you prefer to directly access the site and bookmark it versus access through Empower.

What this change means for you:
  • Ability to choose the relevant Incident Management Portal according to your product group when managing incidents.
  • Continue to use your current Empower credentials to access both portals
  • Both portals will be accessible through Empower.
  • The new URL for Portal 2 will be shared with you on May 13th, which is relevant for those preferring direct access rather than through Empower.

We appreciate your patience and are committed to minimizing this inconvenience. Should you have any questions, please reach out to us at empower@softwareag.com.
Friday, April 26, 2024

AM A&N Spring User Group Meeting


Weds, May 15, 2024 from 11:00 a.m. - 2:00 p.m. ET

Don’t miss out on this opportunity to connect with your fellow users and experts and take your Adabas & Natural systems to new heights!

Learn more and RSVP
Monday, January 22, 2024

ARIS Cloud: Enhanced email integrity and security using DKI

From Friday, January 26, 2024, 17:00 UTC, the ariscloud.com domain will implement DKIM (DomainKeys Identified Mail). The primary purpose of DKIM is to improve security and trust in email communications by attaching a digital signature to the email on the outgoing server. This allows email recipients to confirm that emails are genuinely from the stated source and have not been tampered with, thereby reducing the risk of email spoofing and phishing. DKIM is a widely recognized standard, and its implementation can improve the domain's reputation in the eyes of email service providers, leading to better email deliverability.

Impact on ARIS Cloud customers

With DKIM in place, there's increased trust in the emails received from ariscloud.com. Recipients can be more confident that the emails are not forged or altered, reducing the likelihood of falling prey to phishing or spoofing attacks.

No Action Required

It's important to note that the implementation of DKIM is transparent to email recipients. You do not need to take any action or change any email settings. The verification process is handled automatically by the receiving email servers.

If you have any questions or concerns, please don't hesitate to reach out to us. Our 24/7 support team is available to assist you and provide additional information as needed via the Empower portal.

Tuesday, December 5, 2023

ARIS 10 SR24 Available


The new ARIS 10 SR24 is available now. The new features will help you to simplify your life and boost your productivity in Business Process Management. You will experience a transformed user interface and explore the future of ARIS, guided by your personal AI companion.

See Full Release Announcement...
Friday, December 1, 2023

Welcome StreamSets Customers

We would like to welcome our StreamSets customers to the Software AG Empower site!  Effective December 2nd, our StreamSets customer will now be using the Software AG Empower site for interacting with their respective product support team. 

Learn how to create and view support incidents in this Incident Management Portal Tutorial Video.

Monday, October 23, 2023

Retirement Announcement for ARIS Design Server (YDS) Products


Please read carefully: Retirement announcement for the ARIS Design Server (YDS) products.

Due to the modernization of our product portfolio, we announce the final retirement of the following ARIS products for April 2027:

ARIS Design Server (product code: YDS)
ARIS Design Server Alfabet Interoperab. (product code: YDSAL)
ARIS Design Server EP API Access Infra. (product code: YDSAI)
ARIS Design Server EP ArchiMate (product code: YDSAR)
ARIS Design Server EP API Full Access (product code: YDSFA)
ARIS Design Server EP Process Governance (product code: YDSPG)
ARIS Design Server EP API System Access (product code: YDSSA)
ARIS Design Server EP MS SharePoint (product code: YDSSH)
ARIS Design Server EP TOGAF (product code: YDSTO)
ARIS Design Server EP API Light Access (product code: YDSMA)
ARIS Design Server EP IoT (product code: YDSOT)
ARIS Design Server EP API Read Access (product code: YDSRA)

The final version with general availability of the above-mentioned products is going to be shipped with the ARIS 10.0 SR26 in April 2024.

See Full Release Announcement...
Monday, October 23, 2023

Adabas & Natural Release Announcement - October 2023


In keeping with our Adabas & Natural 2050+ agenda, we continue to extend our offerings and focus on solutions that help you protect, modernize and optimize your high-performing Adabas & Natural applications. With this release, we are pleased to introduce Natural Availability Server for Linux and Adabas Cluster for Linux, which together, ensure your Adabas & Natural applications match the highest level of availability provided by your underlying infrastructure. This release of Natural for Linux brings significant new features that enhance runtime performance, security and availability. It now supports 6 databases with the addition of MariaDB®.

See Full Release Announcement...


Monday, October 23, 2023

webMethods OneData End-of-life October 2028


Dear Customers,

As part of the strategy of Software AG in recent years to focus in the areas where it is a market leader such as Integration & API Management, active feature development has stopped in the Master Data Management product of OneData . As you might be aware, the effort in the last few years has mainly been about supporting the ongoing Master Data Management implementations and use-cases.

As the next step on this topic, Software AG announces the retirement of OneData on October 31, 2028, and version 10.11 will be the last supported version for the products.



Monday, October 16, 2023

Launch of Software AG’s Super iPaaS


We are very excited to announce the launch of Super iPaaS, a new category of cloud-ready, AI-enabled, full-stack hybrid enterprise integration.    
 
With a Super iPaaS you will be able to leverage the power of app integration, data integration, API integration, B2B integration, and event integration with a unified UI, and the ability to develop and deploy integrations anywhere. 
 
To learn more about Super iPaaS and how the essential capabilities can support your initiatives, please see the following: 
To check out our products webMethods.io and StreamSets, go here: 
Friday, October 13, 2023

North America Adabas & Natural User Group Meeting


Weds, November 8, 2023 at 11:00 a.m. ET

Join us for the Fall virtual meeting and explore a variety of topics including Zero Trust security, modular modernization and hybrid architectures. 
Get practical tips based on real-world experience. To register, join groups, find the event and then “get your ticket”!

Thursday, October 5, 2023

Azure Database for PostgreSQL Scheduled Maintenance - ARIS Cloud Enterprise customers may be affected


This notification is for upcoming planned maintenance to ARIS Cloud Enterprise customers' Azure Database for PostgreSQL instance(s) in West Europe. 

This is scheduled to occur between 15:00 UTC on 09 Oct 2023 (17:00 W. Europe Standard Time on 09 Oct 2023) and 06:00 UTC on 10 Oct 2023 (08:00 W. Europe Standard Time on 10 Oct 2023). During planned maintenance on your Azure Database for PostgreSQL instance(s), there can be database server restarts or failovers, which may lead to brief (60-120 seconds) unavailability of the database servers for end users, and as a result, your ARIS Enterprise environment.
Monday, July 31, 2023

Alfabet SaaS customers email service (SMTP) email bouncing issue

For our Alfabet SaaS customers, we are observing issues with the email service (SMTP) caused by bounced emails.

To reduce the number of bounced emails, we have introduced an email suppression list. Whenever we encounter non-existing email addresses in outbound email traffic, they will be automatically included in this suppression list. You will receive notifications regarding any email address that has been added to the suppression list..


If you happen to resolve the issue with a non-existing email address, kindly inform us, and we will remove the email address from the suppression list.
Wednesday, April 19, 2023

ARIS 10 SR 22 Release


We are excited to announce the launch of the ARIS 10 SR22 release!

Tuesday, April 4, 2023

Engagement of the new Subprocessor ‘Cloudflare, Inc.’


If Software AG does not provide Cloud Services to your organization, this announcement is not relevant for you.
 
Software AG herewith notifies you about the engagement of the new Subprocessor ‘Cloudflare, Inc.’ 
 
Cloudflare is an American based, global company, offering various network service solutions, including pass-through security services, a content delivery network (CDN) and registrar services. These solutions are offered through their Anycast Network which is powered by more than 300 data centers around the world. 
Cloudflare is designed to make everything you connect to the Internet secure, private, fast, and reliable. 
 
To be informed about any changes of Subprocessors, please subscribe here.

Our current list of Subprocessors is available here.

For any questions relating to this topic, please send us an email.
Thursday, May 18, 2023

What’s new with Natural? - User Group Meeting

Thurs, May 25, 2023 at 12:00 p.m. ET.

Improve developer productivity, simplify administration, and increase security. Join Patrick Gould as he explores what's new in Natural 9.1 and 9.2 on.

RSVP here for virtual event

Monday, April 3, 2023

North America Adabas & Natural User Group Meeting


Thurs, April 27, 2023
North America Adabas & Natural User Group Meeting
Get practical tips based on real-world experience for your peers and experts. 
Thurs, April 27, 2023 at 11:00 a.m. ET 
To register, join groups, find the event and then “get your ticket”!
RSVP here for virtual event
Monday, April 3, 2023

DACH Adabas & Natural Work Group Meeting


Weds, April 26, 2023
DACH Adabas & Natural Work Group Meeting
Frühjahrstagung des Arbeitskreises. Die Tagung findet bei der Software AG in Darmstadt statt. Eine Online-Teilnahme ist auch möglich.
April 26-17, 2023   
Learn more...
Friday, March 31, 2023

FIX SETS page updates

The website now allows for quick and easy access to cumulative fixes, ALLZAPS, and SMA tables for mainframe operating systems. The new layout enables users to sort the product entries based on various criteria.

For more information, please refer to the "FIX SETS DOWNLOADS" section in the Frequently Asked Questions page.

Friday, March 17, 2023

Alfabet SaaS subprocessor change announcement affecting Alfabet SaaS customers

Software AG herewith notifies Alfabet SaaS customers about the engagement of the new Subprocessor ‘Cloudflare, Inc.’

Cloudflare is a global company headquartered in the United States that pioneered a diverse range of network services solutions. Their Anycast Network, which comprises over 300 data centers worldwide, powers the delivery of pass-through security services, registrar services, and a content delivery network (CDN) to their customers.

To be informed about any changes of subprocessors, please subscribe here.
Friday, February 24, 2023

De-support of specific functionalities from Release ARIS 10.0 SR22

Reminder for De-support of specific functionalities from Release ARIS 10.0 SR22 in April 2023. 

Several functionalities will no longer be supported.

See Announcement...


Tuesday, December 6, 2022

webMethods Integration Cloud Deprecation

Software AG officially announces the deprecation of all versions of the webMethods Integration Cloud product from the 31st of December 2022.
What is changing?

webMethods Integration Cloud (v7.0) released April 2021 is the final release of Integration Cloud. This deprecation announcement informs that webMethods Integration cloud will be deprecated from the 31st of December 2022.


See Announcement...

Wednesday, November 9, 2022

Upcoming North America Adabas & Natural User Group Meetings


Join your peers and experts from Software AG, as we explore: 
• Adabas & Natural 2050+ innovations & roadmap
• Modernization success stories from your peers
• Options to address your staffing & skill gaps
• End of support considerations for Natural 8 for z/OS
• License Key management for Adabas & Natural on z/OS
• How to liberate mainframe data for modern analytics

To register, join groups, find the event and then “get your ticket”!

Thursday, November 17, 2022
11:00 a.m. ET / 10:00 a.m. CT / 8:00 a.m. PT

Wednesday, December 7, 2022
11:00 a.m. – 1:30 PM CT
University of Texas, Walter Webb Hall
Austin, Texas
Monday, November 7, 2022

Submitting Crisis Incidents


We have listened to your feedback!
 
You can now submit CRISIS incidents via our Empower Incident Management Portal. Please select CRISIS only if there is a severe business impact (e.g. Production down or when you are unable to use the software), resulting in a major impact on your operations, and work cannot reasonably continue. A Global Support consultant will contact you, but we recommend you also call your local Support Center to obtain best possible service for Crisis situations. This applies for weekdays as well as for weekends.
Wednesday, November 9, 2022

OpenSSL 3.X Vulnerability


A vulnerability impacting OpenSSL 3.x, CVE-2022-3786 and CVE-2022-3602 was resolved on Nov 1, 2022. Our teams are continuing to monitor the situation actively so that your businesses are protected. This announcement will be updated as further developments take place, check back here for the latest updates. Please visit the links below to understand which Software AG products are affected by this vulnerability and how to apply mitigation steps:  

Please note that you will need your Empower credentials to access the following links.

Our support team is available 24x7 to answer any questions you may have. Please report any questions or concerns you may have via a support incident.
Tuesday, November 1, 2022

text2shell RCE Vulnerability


A vulnerability impacting Apache Common Texts - CVE-2022-42889 was disclosed on October 13, 2022. Our teams are continuing to monitor the situation 24x7 so that your businesses are protected. This announcement will be updated as further developments take place, check back here for the latest updates. Please visit the links below to understand which Software AG products are affected by this vulnerability and how to apply mitigation steps: 

Please note that you will need your Empower credentials to access the following links.

Our support team is available 24x7 to answer any questions you may have. Please report any questions or concerns you may have via a support incident.
Sunday, October 30, 2022

ARIS 10 SR20 Release


We are pleased to announce the ARIS 10 SR20 release!

See Release Announcement...
Wednesday, October 19, 2022

webMethods 10.15 Release

We are excited to announce the launch of the webMethods 10.15 release!

See Release Announcement...

Wednesday, October 19, 2022

webMethods 10.15 Webinar


We are pleased to invite you to join an upcoming Webinar presenting the highlights of the webMethods 10.15 release on November 3, 2022!

Please register for the session of your choice from the following options:

Tuesday, May 24, 2022

ARIS 10 SR18 Release is Available

Your one-stop solution for process excellence and process mining

30 years of ARIS–30 years of passion for processes and always being at the pulse of time. For three decades ARIS has been the market leading business process analysis (BPA) solution and a pioneer when it comes to innovations like process mining or combining BPA with risk & compliance management. This is also true for the newest release ARIS 10 SR18.

After 30 years our passion is still vital and our striving for innovation is as strong as ever. Great new features, better UX, better performance, better search, and better compliance are some of the goals achieved with the new release.

See the Software AG TECHforum post to learn more.

Monday, May 23, 2022

New Empower Sign In Options


From Wednesday May 25, 2022 onwards the Empower login page will include alternative Google, Apple and Microsoft sign in options.

After initial Empower registration, you can sign in to Empower simply and securely using your standard Empower credentials, or via those alternatives, if your company uses any of them for authentication.
Friday, April 29, 2022

Retirement announcement for certain ARIS products

Please read carefully: Retirement announcement for certain ARIS products

We announce the final retirement of the following ARIS products for April 2023:

  • ARIS Publisher Server (product code: YPS)
  • ARIS Publisher Server EP IT Inventory (product code: YPSIT)
  • ARIS Publisher Server EP MS SharePoint (product code: YPSSH)
  • ARIS Viewer (product code: YBU)
  • ARIS Business Optimizer (product code: YBO)
  • ARIS Smart Input (product code: YBOSI)

The final versions of the above-mentioned products were shipped with the ARIS 10.0 SR12 in April 2020.


See the Software AG TECHforum post to learn more.

Monday, April 4, 2022

Spring4Shell Zero-Day Vulnerability


A vulnerability impacting Spring MVC and Spring WebFlux applications running on JDK 9+ was disclosed on March 29, 2022. Our teams are continuing to monitor the situation 24x7 so that your businesses are protected. This announcement will be updated as further developments take place. Please visit the links below to understand which Software AG products are affected by this vulnerability and how to apply mitigation steps: 

Please note that you will need your Empower credentials to access the following links.
Our support team is available 24x7 to answer any questions you may have. Please report any questions or concerns you may have via a support ticket.
Friday, February 25, 2022

Announcement for API Portal global public swap program

We are happy to announce that webMethods Developer Portal has reached the General Availability (GA) status. New customers can get it via our Software Download Center (SDC) on Empower,  Software AG Installer and in our Software AG Cloud service.

See the Software AG TECHforum post to learn more.

Wednesday, January 19, 2022

Log4j Zero-Day Vulnerability


A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed on December 9, 2021. We want to reassure you that all business services at Software AG are online and up and running. Our teams are continuing to monitor the situation 24x7 so that your businesses are protected. Please visit the links below to understand which Software AG products are affected by this vulnerability and how to apply mitigation steps: 

Please note that you will need your Empower credentials to access the following links.
Our support team is available 24x7 to answer any questions you may have. Please report any questions or concerns you may have via a support ticket.