New Global Support Phone System
We are pleased to introduce our new Global Support Phone System, which provides an enhanced interaction with our Support organization.
• For a new Incident, you can now enter your customer number to streamline Incident creation by phone. You can obtain your customer number in Empower eService.
• For an existing Incident, you can enter your Incident number for direct access to the Incident owner.
Our Support Phone numbers have changed. Please refer to the Support Phone Directory for the new numbers.
Software AG Turns 50!
We've reached an amazing milestone: 50 years of Innovation. On May 30th we turned 50. There are celebrations
around the globe!
Advancing your customer journey
Adobe and Software AG partner to deliver personalized, real-time customer experiences at scale
April 2019 Product Release
Software AG releases new product versions twice a year: in April and October.
In April most of the products have an Innovation Release. This type of release is intended for customers who want to get their hands on new features and capabilities as quickly as possible. However, it is not intended for long-term production use, as we only provide fixes for the first 6 months, and support for the first 12 months. Customers who adopt this release will be required to migrate to the next standard release within 12 months.
webMethods, Terracotta, Universal Messaging, Zementis, Mashzone NextGen and some Adabas & Natural products are included in the Innovation Release. For most ARIS, Apama, Alfabet, Trendminer and some Adabas & Natural products, this is a Standard Release with a normal support cycle.
To learn more about the Innovation Release read this FAQ (requires login).
ARIS 10 SR8 Release
The key to successful business transformation initiatives is a clear focus on the organization’s operations and a continuous optimization towards excellence. With the newest ARIS10 SR8 service release, we provide many new features with one common goal: to help you making change happen!
Change in Call Routing for LATAM Region
Effective 22nd March 2018, in order to better support our LATAM customers, Global Support calls from the LATAM region will be directly routed to our major support centers in the US and Spain.
Meltdown and Spectre Security Update for Software AG Cloud
Meltdown and Spectre Security Update for Software AG Cloud:
- Alfabet Cloud
- ARIS Cloud
- webMethods API Cloud
- webMethods Integration Cloud
- webMethods AgileApps Cloud
This note is to inform you that we have upgraded your environment with the relevant patches and firmware updates of operating systems per the advice and recommendation of the respective vendors.
Our tests conducted with upgraded environments for Software AG Cloud have not revealed any adverse effects to the performance and operational stability.
Refer to the Meltdown and Spectre Software AG Security Advisory for further details in regards to Software AG products and to the AWS Website for details on security updates of the IaaS Infrastructure.
Meltdown and Spectre Security Advisory
Severe Meltdown and Spectre Security Advisory. The advisory describes the two vulnerabilities, Meltdown and Spectre, recently discovered in most processors.
BS2000 Time Overflow Issue
Software AG products on BS2000 are affected by the BS2000 C/C++ time overflow problem which can occur after January 19, 2018.
LongJump and AgileApps System Migration
Official Notice of LongJump and AgileApps System Migration
We will be upgrading our hosting capabilities by moving the LongJump and AgileApps platform from Rackspace to Amazon AWS (US).
During the migration you won’t be able to access LongJump and AgileApps applications.
Please see the below FAQ for additional information.
The system will be unavailable during these hours:
- Start time: Friday, Nov 17th 2017 7:30 PM Pacific Standard Time (UTC-8)
- End time: Sunday, Nov 19th 2017 11:00 PM Pacific Standard Time (UTC-8)
FAQ
Why are we migrating to AWS?
LongJump and AgileApps have been hosted on Rackspace since LongJump was launched in 2007. During the last 10 years hosting technology has advanced tremendously and we want to improve our ability to offer reliable cloud services. The security and governance services are also much more extensive with AWS technology.
What impact will this have to my applications?
We’ve tested this migration and don’t expect there to be any impact to your applications.
How do I access LongJump or AgileApps after the migration?
After the migration, use the same login URL you’ve used previously.
If I encounter an issue, how should I report it?
If you encounter an issue, please raise a support case or open a Support Incident on Empower. If you are not the primary contact for your tenant, please let your System Administrators know so that they can raise a Support Incident on Empower.
Redesigned Documentation Portal
Software AG’s product documentation portal has been redesigned to give you an improved user experience of finding, reading and downloading the information you need.
The new portal will be available in Empower on October 5, 2017 at around 19:00 CEST and will replace the current documentation site.
We hope you like the new portal and welcome your feedback.
2017 Software AG Innovation Tour!
You’re invited to join us in Chicago, IL., or Washington, D.C. to learn what other leading organizations and agencies are doing to advance their digital transformation initiatives and citizen engagement. With futuristic keynotes, educational test drives, and breakout sessions on mission critical topics in tech, you'll be able to take home best practices to incorporate into your strategic business plans.You’re invited to join us in Chicago, Ill., or Washington, D.C. to learn what other leading organizations and agencies are doing to advance their digital transformation initiatives and citizen engagement. With futuristic keynotes, educational test drives, and breakout sessions on mission critical topics in tech, you'll be able to take home best practices to incorporate into your strategic business plans.
Cloud Privacy Policy Updated
Software AG has an updated cloud privacy policy effective June 28, 2017. There are no material changes to our collection or use of personal information.
Information about the WannaCry attack
To the best of our knowledge, Software AG has not experienced any cyberattacks through WannaCry. The company is working continuously on keeping its systems as up-to-date as possible, performing recurrent backups of relevant data and monitoring incoming data for possible malware. Furthermore, we are regularly improving security mechanisms and enhancing our employees’ security awareness. To this end, Software AG has installed a central IT security committee with representatives from all key areas within the company.
Important changes in ARIS to SAP Solution Manager 7.2 Interface
With its new release, SAP will offer with Solution Manager 7.2 SP 3 an open API for data exchange. Securing classical ARIS for SAP® Solutions capabilities and leveraging new ones, ARIS will be the first to support this API. Software AG plans to deliver a dedicated service release directly after SAP releases so that you can profit from a smooth transition.
Be advised that this may affect your timeline and upgrade plans.
The Top 5 IT Modernization Capabilities You Need to Have
Thursday | May 26, 2016 | 11am PT / 2pm ET
IT Modernization is a broad topic encompassing everything from infrastructure to legacy systems. In order to put perspective into this topic, it is helpful to both categorize and highlight areas of focus for public sector IT organizations, both enterprise-wide and departmental.
We will discuss 'degrees of freedom' as well as 'degrees of service' and what that means to IT organizations. For instance, are you monitoring sensitive data and who is accessing it across the enterprise? What else can you do to provide citizens with self-service opportunities? What options exist to increase the sharing of applications and data?
This webinar will highlight five recommended areas of focus which includes:
• Reuse of Services - Improving Access to Services and Data
• Information Sharing
• Building and Managing Self-Service Applications
• Streaming Analytics
• Effectively Using Big Data
MashZone NextGen Now Available!
We are pleased to announce the general availability of MashZone NextGen Business Analytics.
MashZone NextGen is based on Presto and is a replacement for Software AG's original MashZone product.
This release is version 9.10 and builds on top of the features in Presto 9.9.
New Simple Upload Form for Submitting Diagnostic Info
We are happy to provide you a new simple upload form on Empower for quickly submitting diagnostic info for your Support Incidents. You can now submit larger files of up to 100 MB directly to your Support Incidents without having to use FTP options. Simply select one of your company's open Incidents, select a file, and hit "Upload File to Incident". That’s it!
General guidelines:
- Files up to 10 MB can continue to be submitted via eService or email
- Files up to 100 MB can now be uploaded via the new upload form
- Files >100 MB can continue to be submitted via FTP, SFTP / FTPS
Termination of partnership between FICO® and Software AG
FICO and Software AG have decided to terminate their partnership effective March 2016.
Java 8 Support for webMethods 9.7
webMethods 9.7 products have now been certified with Java 8. For Java 8 support you have to install the Software AG Java Package 1.8.0.1 and corresponding product fixes using Software AG Update Manager. For details on install instructions and dependent fixes, please refer to Software AG Java Package 1.8.0.1 readme.
The webMethods 9.7 System Requirements document has also been updated.
Poodle SSL Advisory
Important Poodle security advisory for Software AG products. Contact Global Support for fixes and guidance on how to mitigate this issue.
New Brainstorm Launched
Software AG is pleased to announce the launch of the new Brainstorm. This portal allows Software AG customers and partners to log Feature Requests for Software AG products and share valuable feedback on Feature Requests submitted by others. The Brainstorm portal can be accessed via the Products & Documentation -> Feature Requests in Brainstorm section of Empower.
Some of the new features included in the new Brainstorm portal, built on the AgileApps Live platform, include:
- Ability to Like a Feature Request and watch Feature Requests you are interested in
- Reports such as My Feature Requests and My Watched Feature Requests are visible at a glance
- Ability to add attachments to a Feature Request
- Full-text search of Feature Requests
- Easier tracking of a Feature Request status through notifications
- Out-of-the-box reports for Most Popular and Most Recent Feature Requests
Referred here from documentation.softwareag.com?
Change of Access to Software AG's Product Documentation as of April 14, 2014
With the goal of consolidating Software AG's product documentation in a single secure and centralized location, we have integrated the public documentation from http://documentation.softwareag.com into the Software AG Customer Portal Empower.
To ensure you are able to access the documentation in its new location:
- If you are a Software AG customer or partner with current Empower credentials, no action is required as documentation access via Empower is unchanged. Links and bookmarks to http://documentation.softwareag.com will remain valid.
- If you are an existing TECHcommunity user, you can access the documentation via the Communities menu.
- If you do not have a TECHcommunity profile, you can register at http://techcommunity.softwareag.com, specifying documentation as an area of interest. You will be asked for some details (name, company, reason for your interest in our documentation), and will be able to access the documentation when your request has been approved.
Please email documentation@softwareag.com if you have any questions or concerns.
webMethods 8.2 reaches End-Of-Maintenance on June 30th
Contact us at premiumsupport@softwareag.com if you need information about extending your 8.2 maintenance window.
Planning or actively moving to a new release of webMethods?
Watch the recording of Jonathan Heywood’s recent webinar "Making a webMethods Upgrade"
ARIS 9.5 and webMethods 9.5 are now generally available!
These releases provide many new capabilities to address the challenges and opportunities of adopting the forces of Cloud, Mobile, Social and Big Data.
ActiveTransfer - Managed File Transfer (MFT) solution available now
Add sophisticated file-oriented integration to your existing infrastructure with ActiveTransfer, available now. ANY FILE, ANY SIZE, ALWAYS DELIVERED ON TIME.
Adabas Achieves New Mainframe Speed Record
Software AG has announced that its Adabas transactional database management system has achieved a record-high performance milestone in a benchmark test with assistance from IBM®. Running under IBM’s z/OS operating system, Adabas attained incredible transaction speeds of more than 1 million commands per second—a record speed on a commercial mainframe system.
Subscribe to Empower News & Announcements
We've created a new "Empower News & Announcements" TECHcommunity forum to enable you to subscribe to Empower updates.
To subscribe, sign in to the Software AG TECHcommunity Discussion Forums with your Software AG VIP Pass credentials, or register for them (it's free)! Then, go to the Digests / New subscriptions page, check "Empower News & Announcements" in the "Send digests for these forums" area, and click the "Make Digest Changes" button.
IMPORTANT NOTICE for webMethods 7.1 and 8.0 Customers
These releases are at End of Maintenance as of January 1, 2013. Do you need to continue full Maintenance & Support for either of these versions?
New Empower Knowledge Center Subscriptions
We've improved Empower Knowledge Center subscriptions and notifications. Enhancements include:
• New, simplified subscription interface
• New Knowledge Center notifications that include article details
• HTML and plain-text email options
Subscribe to the Knowledge Center or Manage Your Knowledge Center Subscriptions...
Announcing Jay Johnson as President and CEO of Software AG North America
The new appointment furthers Software AG's U.S. expansion
New Secure FTP Option for Sending Diagnostic Info
Secure FTP servers are now available for securely sending diagnostic information to Software AG Global Support. They utilize FTP over explicit TLS (also known as FTPES). FTPES is a protocol that is based entirely on the FTP standard, but makes use of TLS to add a layer of security. Visit our Diagnostic Info page to see how to send files to Software AG.