Information for all ARIS Customers
SAG ARIS GmbH herewith notifies you about the engagement of the new Subprocessor SendSafely Inc. as an ARIS Third Party Subprocessor for Support Services, i.e. for storing attachment in Service Incidents.
SendSafely uses OpenPGP encryption with AES-256, widely recognized as one of the most reliable and proven encryption protocols available today.
At the same time we would like to announce that the ARIS Support will be moving from JSM on premise to JSM in the cloud. This will mean nothing much to your way of interacting with the Support team, the future start page will be
https://ariscommunity.com/support/contact
By moving our Support JSM to the cloud, Atlassian Pty Ltd will also become an ARIS Third Party Subprocessor for Support Services.
Our full list of ARIS sub-processors can be found at:
https://trust.aris.com/
MUST READ: webMethods & StreamSets Ticketing System Migration to IBM Completed
On 1 July 2024, IBM completed the acquisition of webMethods (including EntireX and ApplinX) and StreamSets from Software AG.
As part of this transition, we are pleased to inform you that our Software AG Incident Management system has successfully migrated to the IBM support site according to the following schedule:
- March 17th, 2025 - StreamSets
- April 14th, 2025 - webMethods / EntireX / ApplinX
As part of this migration:
- All Open Software AG Support Incidents have been transferred and assigned new case numbers. A link to the corresponding IBM case has been emailed to you at the same email address registered in the SAG Open Incident.
- All closed webMethods and StreamSets Support Incidents from the past four years will be transferred over to the IBM ticket system over the next couple of weeks.
- Both Open and historical Incidents will automatically be associated with your company contact details. You can now create your IBM ID and register to access your incidents.
Please see the following resources for more information:
- Customer Technote – webMethods & StreamSets
- Customer Facing FAQ – webMethods & StreamSets
- R&D Blog - Product Offering Details
We look forward to enhancing our relationship with you by investing in and growing the webMethods and StreamSets platforms.
If you have any questions or concerns, please feel free to email to support-webmethods-ops-non-technical@ibm.com
Warm Regards,
IBM Support
North America Adabas & Natural Spring User Group Meeting
Password Policy Change
New Service: Simplified Correction Handling for Natural
We would like to inform of the new correction handling process for Natural and related products. Starting now, we will be delivering updated LOAD libraries containing all available ZAPs. This service is an additional advantage alongside the existing ALLZAPS datasets, aiming to simplify the update process for our customers.
These cumulative LOAD libraries will be available for download from Empower.
Customers only need to download and use the latest LOAD library, as it will always contain all ZAPs released up to that point.
These LOAD libraries can be identified by the LD suffix in the dataset name, e.g. NAT923.LD01.
We will include a new table in the header of each ALLZAP dataset, indicating which ZAPs have been applied to the LOAD libraries and which ones have not yet been integrated.
Benefits of the New Process:
- Timesaving: Reduced number of ZAPs to be applied.
- Transparency: A ZAP table in each ALLZAP dataset header allows customers to see which ZAPs have been applied in the updated LOAD libraries.
This enhancement will ensure that our customers can maintain their systems more efficiently, with fewer manual steps, while keeping everything up to date with the latest fixes provided.
Adabas & Natural Release, Oct. 2024
This release includes many improvements in response to customers’ Aha! ideas. Adabas & Natural for z/OS product interfaces now fully support Adabas Manager. The Adabas & Natural for Linux & Cloud ecosystem focuses on enhancements for security, high availability, usability and performance on distributed architectures.
Please read carefully: Important Update for MS SharePoint Integration
Due to the retirement announcement of Azure ACS in Microsoft 365 (https://aka.ms/retirement/acs/support) we are now offering a completely reworked ARIS SharePoint integration in ARIS 10.0 SR 27 (Q4 2024) and onwards. We are now supporting authentication via Entra ID as well as an updated and modernized integration, based on Graph API. This is made available in our product ARIS Enterprise Ext.: SharePoint integration with product code YSPSP.
As a consequence, it is planned to de-support and remove the old way of integrating and authenticating against MS SharePoint within 12 months after the release of ARIS 10.0 SR 27.
In Q4 2025 ARIS Enterprise Ext.: SharePoint integration with product code YSPSP will release without the possibility of using Azure ACS.
ARIS 10 SR27 is available
The new ARIS 10 SR27 release is available focusing on delivering next-level AI capabilities in Process Intelligence, accelerating time-to-value for Business Process Analysis (BPA) projects, and offering enhanced integration options for Process Mining and BPA overlays.
Essential Update to SAG Installer & Update Manager
Dear Customer,
We would like to inform you of important changes to the Software AG Installer and Update Manager to ensure all customers can continue to receive essential fixes and updates. We have organized our products into two groups. The upcoming changes will impact customers who meet both of the following conditions:- Licensed products – You have licensed products from both of our product groups:
- Group A: Adabas & Natural, ARIS, Alfabet, Cumulocity, Apama, and Zementis
- Group B: webMethods, EntireX, and ApplinX
- Installation location –You have installed products from both groups in the same installation directory (for example, webMethods and NaturalONE are installed in the same location).
If you meet both conditions, you will need to adapt your installation process the next time you want to install new products or install fixes for your licensed products. If you only meet one or none of the conditions, you do not need to take any actions.
What you need to doIf your setup involves products from both Group A and Group B installed in the same directory, you must update your installation to continue using the Software AG Installer and Update Manager (SUM) in the event of future updates and fixes.
Please see here for detailed instructions:
Should you need to report any issue or require support, please contact us via phone, at empower@softwareag.com, via https://empower.softwareag.com, or submit a ticket to your respective Incident Management Portal:.
- For Group A products (Adabas & Natural, ARIS, Alfabet, Cumulocity, Apama, and Zementis): https://getsupport.softwareag.com
- For Group B products (webMethods, EntireX, and ApplinX): https://getwmandsxsupport.softwareag.com
We sincerely apologize for any inconvenience caused and greatly appreciate your patience as we strive to optimize your support experience..
Kind regards,
Software AG Global Support
ARIS 10 SR26 is available
ARIS 10 SR26 is now available, introducing innovative new features for process intelligence. Experience the debut of an AI-infused ARIS and discover how each powerful new capability can transform your Business Process Management and Process Mining.
Retirement Announcement for ARIS Cloud Usage Monitoring Service ycsum
We would like to inform you about the retirement of ARIS Cloud Usage Monitoring Service ycsum.
Retirement Announcement for ARIS Cloud Infrastructures ycscs-ycsss-ycsmm-ycsll-ycsxl-ycsxm-ycsxn
We would like to inform you about the retirement of ARIS Cloud Infrastructures ycscs-ycsss-ycsmm-ycsll-ycsxl-ycsxm-ycsxn.
End of maintenance for Adabas & Natural on UNIX
Rehost to Linux now! The EOM for UNIX is Dec 31, 2024! Non-standard support options are available until Dec 31, 2025, if you need time to complete your rehost with us!.
Learn more...
Planned Maintenance ARIS Cloud Enterprise customers on Microsoft Azure
This information is applicable for ARIS Cloud Enterprise customers on Microsoft Azure (not to customers on AWS)
Scheduled mandatory infrastructure maintenance on Microsoft Azure will take place starting June 7th, 2024.
As part of this activity, a maintenance window with downtime will be required for your ARIS Cloud Enterprise environments.
Maintenance Details
- Date and Time will be communicated through dedicated email.
- Duration : Approximately 4-5 hours per environment depending on data volume.
- Impact: During this period, ARIS will be inaccessible to your users
Additional Information
There is no action required from your side, and you will be notified upon the successful completion of the activity.We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions, please do not hesitate to contact our Global Support ARIS team anytime.
Important News about CentraSite and Tamino
We would like to inform you that, after a detailed analysis and assessment, Software AG has decided to adjust its API Governance and data management solution strategies to make them in line with the current state of the market and customer requirements. As a result, CentraSite and Tamino will be retired by October 1st, 2028.
New Incident Management Portal for webMethods, StreamSets, EntireX, and ApplinX
Dear Customer,
We are pleased to announce that we have successfully concluded on the announced maintenance window in an effort to separate our Incident Management Portals (IMP) into two distinct instances to ensure our customers have a more streamlined service and to better serve our product groups:- Incident Management Portal 1
For A&N, ARIS, Alfabet, and IoT products. Accessible at the existing URL: https://getsupport.softwareag.com
- Incident Management Portal 2
For webMethods, StreamSets, EntireX, and ApplinX products. Now accessible at the new URL: https://getwmandsxsupport.softwareag.com
Both systems are now fully operational. Empower has been updated and now shows hyperlinks to both IMPs. Please feel free to update your browser bookmarks accordingly.
We greatly appreciate your patience during this maintenance. We are committed to enhance your support experience. For any questions or further assistance, please contact us at empower@softwareag.com.
Kind regards,
Software AG Global Support
Important Update and Scheduled Maintenance for Incident Management Portal
Dear Customer,
This is to inform you of an important update to the Software AG Incident Management Portal (IMP), the system you use to manage support incidents with SAG. Also we are sharing with you the maintenance schedule to implement these changes.Scheduled Maintenance Window and impact during Maintenance:
Please note, that the Software AG Incident Management Portal will be undergoing a scheduled maintenance and will not be accessible during the weekend of May 10th from 6pm UTC (2pm EDT/11:30pm IST) to May 13th, 6am UTC (2:00am EDT/11:30am IST). During this period, you will be unable to report new or view existing support incidents via the Software AG Incident Management Portal. This maintenance update will introduce new changes to the Incident Management Portal.
What you can do during IMP maintenance
Should you need to report a new issue or require updates on existing support incidents during the maintenance window, please contact us via phone.
New changes to the Incident Management Portal
Upon completion of the maintenance, starting on May 13th Software AG will have two distinct Incident Management Portals. This change is to ensure our customers have a more streamlined service and to better serve our product groups:
- Incident Management Portal 1:
For A&N, ARIS, Alfabet, and IoT products. Accessible at the existing URL: https://getsupport.softwareag.com
- Incident Management Portal 2:
For webMethods, StreamSets, EntireX, and ApplinX products. A new URL will be shared with you in case you prefer to directly access the site and bookmark it versus access through Empower.
What this change means for you:
- Ability to choose the relevant Incident Management Portal according to your product group when managing incidents.
- Continue to use your current Empower credentials to access both portals
- Both portals will be accessible through Empower.
- The new URL for Portal 2 will be shared with you on May 13th, which is relevant for those preferring direct access rather than through Empower.
We appreciate your patience and are committed to minimizing this inconvenience. Should you have any questions, please reach out to us at empower@softwareag.com.
NAM A&N Spring User Group Meeting
ARIS Cloud: Enhanced email integrity and security using DKI
From Friday, January 26, 2024, 17:00 UTC, the ariscloud.com domain will implement DKIM (DomainKeys Identified Mail). The primary purpose of DKIM is to improve security and trust in email communications by attaching a digital signature to the email on the outgoing server. This allows email recipients to confirm that emails are genuinely from the stated source and have not been tampered with, thereby reducing the risk of email spoofing and phishing. DKIM is a widely recognized standard, and its implementation can improve the domain's reputation in the eyes of email service providers, leading to better email deliverability.
Impact on ARIS Cloud customers
With DKIM in place, there's increased trust in the emails received from ariscloud.com. Recipients can be more confident that the emails are not forged or altered, reducing the likelihood of falling prey to phishing or spoofing attacks.
No Action Required
It's important to note that the implementation of DKIM is transparent to email recipients. You do not need to take any action or change any email settings. The verification process is handled automatically by the receiving email servers.
If you have any questions or concerns, please don't hesitate to reach out to us. Our 24/7 support team is available to assist you and provide additional information as needed via the Empower portal.
ARIS 10 SR24 Available
Welcome StreamSets Customers
We would like to welcome our StreamSets customers to the Software AG Empower site! Effective December 2nd, our StreamSets customer will now be using the Software AG Empower site for interacting with their respective product support team.
Learn how to create and view support incidents in this Incident Management Portal Tutorial Video.
Retirement Announcement for ARIS Design Server (YDS) Products
Adabas & Natural Release Announcement - October 2023
webMethods OneData End-of-life October 2028
Launch of Software AG’s Super iPaaS
North America Adabas & Natural User Group Meeting
Azure Database for PostgreSQL Scheduled Maintenance - ARIS Cloud Enterprise customers may be affected
Alfabet SaaS customers email service (SMTP) email bouncing issue
For our Alfabet SaaS customers, we are observing issues with the email service (SMTP) caused by bounced emails.
To reduce the number of bounced emails, we have introduced an email suppression list. Whenever we encounter non-existing email addresses in outbound email traffic, they will be automatically included in this suppression list. You will receive notifications regarding any email address that has been added to the suppression list..
If you happen to resolve the issue with a non-existing email address, kindly inform us, and we will remove the email address from the suppression list.
Engagement of the new Subprocessor ‘Cloudflare, Inc.’
What’s new with Natural? - User Group Meeting
Thurs, May 25, 2023 at 12:00 p.m. ET.
Improve developer productivity, simplify administration, and increase security. Join Patrick Gould as he explores what's new in Natural 9.1 and 9.2 on.
North America Adabas & Natural User Group Meeting
DACH Adabas & Natural Work Group Meeting
FIX SETS page updates
The website now allows for quick and easy access to cumulative fixes, ALLZAPS, and SMA tables for mainframe operating systems. The new layout enables users to sort the product entries based on various criteria.
For more information, please refer to the "FIX SETS DOWNLOADS" section in the Frequently Asked Questions page.
Alfabet SaaS subprocessor change announcement affecting Alfabet SaaS customers
Software AG herewith notifies Alfabet SaaS customers about the engagement of the new Subprocessor ‘Cloudflare, Inc.’
Cloudflare is a global company headquartered in the United States that pioneered a diverse range of network services solutions. Their Anycast Network, which comprises over 300 data centers worldwide, powers the delivery of pass-through security services, registrar services, and a content delivery network (CDN) to their customers.
De-support of specific functionalities from Release ARIS 10.0 SR22
Reminder for De-support of specific functionalities from Release ARIS 10.0 SR22 in April 2023.
Several functionalities will no longer be supported.
webMethods Integration Cloud Deprecation
Software AG officially announces the deprecation of all versions of the webMethods Integration Cloud product from the 31st of December 2022.
What is changing?
webMethods Integration Cloud (v7.0) released April 2021 is the final release of Integration Cloud. This deprecation announcement informs that webMethods Integration cloud will be deprecated from the 31st of December 2022.
Upcoming North America Adabas & Natural User Group Meetings
Submitting Crisis Incidents
OpenSSL 3.X Vulnerability
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ARIS products are not affected by the OpenSSL v3.X vulnerability.
text2shell RCE Vulnerability
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Alfabet products are not affected by the Text2Shell vulnerability.
webMethods 10.15 Release
We are excited to announce the launch of the webMethods 10.15 release!