Forgot your password ?
 
Request Empower Access
 
Request Partner Tools Access
 
Sorry, you must be logged in to view this page.

Announcements

Adabas & Natural Release, Oct. 2024

Wednesday, November 13, 2024
This release includes many improvements in response to customers’ Aha! ideas. Adabas & Natural for z/OS product interfaces now fully support Adabas Manager. The Adabas & Natural for Linux & Cloud ecosystem focuses on enhancements for security, high availability, usability and performance on distributed architectures.

Learn more...

Please read carefully: Important Update for MS SharePoint Integration

Thursday, November 7, 2024
Due to the retirement announcement of Azure ACS in Microsoft 365 (https://aka.ms/retirement/acs/support) we are now offering a completely reworked ARIS SharePoint integration in ARIS 10.0 SR 27 (Q4 2024) and onwards.

Learn more...

ARIS 10 SR27 is available

Wednesday, November 6, 2024
The new ARIS 10 SR27 release is available focusing on delivering next-level AI capabilities in Process Intelligence, accelerating time-to-value for Business Process Analysis (BPA) projects, and offering enhanced integration options for Process Mining and BPA overlays.

Learn more...

View all announcements

Contact Support

The best way to initiate contact with Software AG Support is to make the right connection from the start. Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.

To report product-related questions or issues please visit the Incident Management Portal to log a Support Incident.

For CRISIS/Production Down issues please use one of the support phone numbers listed in the Support Directory

If you are unable to login or have other non-product related questions, please email the Empower team for assistance.  

If you're interested in additional services beyond your Standard Maintenance & Support Services agreement, learn about our Enterprise Premium Support Services.

 

Directory

Find the Global Support Center nearest you.

Find Support




 

Support Services

Search for a solution in the Knowledge Base or Tech Community forums. When no solutions are found, you can Open a new Support Incident

Incident Management Portal


webMethods & IoT Advanced Troubleshooting Guide



 

Support Phone System

The Support Phone System features a straightforward and simple voice menu, which will connect you to a qualified support consultant as quickly as possible.

How to use our Phone System




 

Support Holidays

Stay informed about Global Support Holidays for better planning of your maintenance.

View Schedules