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Contact Support

The best way to initiate contact with Software AG Support is to make the right connection from the start. Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.

To report product-related questions or issues please visit the Incident Management Portal to log a Support Incident.

For CRISIS/Production Down issues please use one of the support phone numbers listed in the Support Directory

If you are unable to login or have other non-product related questions, please email the Empower team for assistance.  

If you're interested in additional services beyond your Standard Maintenance & Support Services agreement, learn about our Enterprise Premium Support Services.



Find the Global Support Center nearest you.

Find Support


Support Services

Search for a solution in the Knowledge Base or Tech Community forums. When no solutions are found, you can Open a new Support Incident

Incident Management Portal

webMethods & IoT Advanced Troubleshooting Guide


Support Phone System

The Support Phone System features a straightforward and simple voice menu, which will connect you to a qualified support consultant as quickly as possible.

How to use our Phone System


Support Holidays

Stay informed about Global Support Holidays for better planning of your maintenance.

View Schedules